Loading page...
Last updated: 3 July 2026
These Terms and Conditions ("Terms") govern your use of the Food Now platform and services. By accessing or using our website, mobile applications, EPOS systems, or any other services provided by Food Now Ltd ("we", "us", "our"), you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our services.
Food Now provides the following services to restaurant partners:
4.1. To use our Services, Partners must register for an account and provide accurate, complete information.
4.2. Partners are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
4.3. Partners must notify us immediately of any unauthorised use of their account.
4.4. Partners must be legally authorised to operate a food business and hold all necessary licences and permits.
Partners may choose between:
£6.95 per week (excluding VAT), including:
New Partners who subscribe to our Online Ordering Service (commission-based model) are eligible for a reduced minimum weekly fee during the introductory period, subject to the following terms:
This introductory offer may be modified or withdrawn at any time. Partners enrolled before any changes will receive the introductory rate for the full 3-month period.
Partners who subscribe to our Online Ordering Service are eligible for one FREE EPOS software licence, subject to the following terms:
This promotional offer may be modified or withdrawn at any time. Partners enrolled in the promotion before any changes will continue to receive the benefit under the original terms for as long as eligibility is maintained.
5.6.1. Weekly fees are payable in advance via direct debit or other agreed payment method.
5.6.2. Commission fees are calculated and deducted from Partner settlements before funds are transferred.
5.6.3. All prices exclude VAT unless otherwise stated. VAT will be added at the applicable rate.
5.6.4. We reserve the right to adjust pricing with 30 days' written notice to Partners.
6.1. We aim to provide uninterrupted service but cannot guarantee 100% uptime. We are not liable for service interruptions due to maintenance, technical issues, or circumstances beyond our control.
6.2. We reserve the right to modify, suspend, or discontinue any aspect of the Services with reasonable notice to Partners.
6.3. We may perform scheduled maintenance and will endeavour to notify Partners in advance.
Partners agree to:
8.1. All intellectual property rights in the Platform and Services belong to Food Now Ltd or our licensors.
8.2. Partners retain ownership of their business name, logo, menu content, and images provided to us.
8.3. Partners grant us a non-exclusive licence to use their branding and content for the purpose of providing the Services.
8.4. Partners must not copy, reproduce, modify, or distribute any part of our Platform or Services without written permission.
9.1. We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.
9.2. Partners are responsible for obtaining necessary consents from their customers for data processing.
9.3. Where Partners use our Self-Hosted option, they remain the data controller and we act as data processor.
9.4. Where Partners use our Hosted option, data controller responsibilities are as specified in the Data Processing Agreement.
10.1. We provide the Services "as is" and make no warranties, express or implied, regarding their suitability for any particular purpose.
10.2. We are not liable for:
10.3. Our total liability for any claim shall not exceed the fees paid by the Partner in the 12 months preceding the claim.
10.4. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
11.1. Hardware provided as part of the EPOS service remains the property of Food Now Ltd unless purchased outright.
11.2. Partners are responsible for the safe keeping and proper use of all equipment.
11.3. Loss, damage, or theft of equipment may result in replacement charges.
11.4. Equipment must be returned in good condition upon termination of services.
12.1. Services are provided on a rolling basis with no minimum contract term unless otherwise agreed.
12.2. Either party may terminate the agreement with 30 days' written notice.
12.3. We may suspend or terminate services immediately if:
12.4. Upon termination, Partners must:
13.1. Partners using Self-Hosted options manage their own data and are exempt from HMRC digital platform reporting requirements, as they control the data.
13.2. Partners using Hosted options where we act as data processor may benefit from exemptions from HMRC reporting requirements.
13.3. Partners are responsible for their own tax compliance and reporting obligations.
Partners agree to indemnify and hold harmless Food Now Ltd, its directors, employees, and agents from any claims, losses, or damages arising from:
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or technical failures of third-party services.
16.1. In the event of any dispute, both parties agree to attempt resolution through good faith negotiation.
16.2. If negotiation fails, disputes may be referred to mediation before legal proceedings.
17.1. These Terms are governed by the laws of England and Wales.
17.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18.1. Entire Agreement: These Terms constitute the entire agreement between the parties regarding the Services.
18.2. Amendments: We may update these Terms from time to time. Partners will be notified of material changes.
18.3. Severability: If any provision is found to be unenforceable, the remaining provisions shall remain in effect.
18.4. Waiver: Failure to enforce any right does not constitute a waiver of that right.
18.5. Assignment: Partners may not assign these Terms without our written consent. We may assign our rights and obligations with notice to Partners.
For questions about these Terms and Conditions, please contact us at:
Food Now Ltd
Email: [email protected]
Support: [email protected]
By using Food Now's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
